Brian Edwards Media

Posts Tagged 'Call Centres'

Call Centre Blues – I make new overseas contacts thanks to Nokia and Hewlett Packard.

I am the owner of a Nokia 3710 flip-top phone. Unpretentious little thing: black -which I’m told is the  new black; no fancy bells and whistles; no touch-sensitive displays; tastefully plain and easy to operate. Exactly what I want.

Like most mobile phones these days, the Nokia 3710 has a radio function and I thought this would be great for tuning into the only two stations I listen to – the Concert Programme and Radio Hauraki. (Surprising, isn’t it?)

No problemo – grab one of the multitude of headphone/earphone sets around the house and Bob’s your uncle. Sadly, Bob was not my uncle, because the standard size 3.5mm plug on all my headphones/earphones was too big for the miniscule 2.5mm socket on the phone. Nokia, you see, want me to spend another 20 bucks buying their headset. Heigh ho!

Now here’s where this story really begins. I find the number for Nokia’s ‘sales and support  centre’  in the White Pages. I ring the 0800 number. I listen to the plethora of recorded options and, in less than a week, come across an option telling me the opening hours of the Nokia sales and support centre in Auckland. Less than a week later, I’ve found an option which will allow me to speak to a human being.  Read the rest of this entry »