Brian Edwards Media

Posts Tagged 'Retailing'

Call Centre Blues – I make new overseas contacts thanks to Nokia and Hewlett Packard.

I am the owner of a Nokia 3710 flip-top phone. Unpretentious little thing: black -which I’m told is the  new black; no fancy bells and whistles; no touch-sensitive displays; tastefully plain and easy to operate. Exactly what I want.

Like most mobile phones these days, the Nokia 3710 has a radio function and I thought this would be great for tuning into the only two stations I listen to – the Concert Programme and Radio Hauraki. (Surprising, isn’t it?)

No problemo – grab one of the multitude of headphone/earphone sets around the house and Bob’s your uncle. Sadly, Bob was not my uncle, because the standard size 3.5mm plug on all my headphones/earphones was too big for the miniscule 2.5mm socket on the phone. Nokia, you see, want me to spend another 20 bucks buying their headset. Heigh ho!

Now here’s where this story really begins. I find the number for Nokia’s ‘sales and support  centre’  in the White Pages. I ring the 0800 number. I listen to the plethora of recorded options and, in less than a week, come across an option telling me the opening hours of the Nokia sales and support centre in Auckland. Less than a week later, I’ve found an option which will allow me to speak to a human being.  Read the rest of this entry »


You don’t give a damn, so why ask me?

how-can-i-brighten-your-day1It had been a long day at the studio and I couldn’t face the stove, so we popped into a restaurant on the way home. Brian and I were deep in conversation, half way through a sentence, in fact, when a voice chirped: ‘Hi! How’s your week been so far?’ 

A perky young waitress waited, clearly expecting an answer, perhaps even a happy little conversation. We forced a smile, mumbled something neutral and buried our heads in the menus.

It’s all part of a new and supremely irritating form of exchange where people you’ve never met in your life ask you personal questions, and apparently it’s not acceptable to tell them to mind their own business. Read the rest of this entry »


Easter Bannit

Easter bonnetIf I were a retailer, I’d be pretty hacked off that in the middle of a recession, with punters keeping their hands firmly in their pockets, I was about to lose two days earnings. And all because a couple of thousand years ago a Jewish preacher and revolutionary was executed in Judea and, according to his supporters, rose from the dead two days later.

Yes, it’s the annual Good Friday, Easter Sunday shutdown for shopkeepers who don’t want to be turned into criminals for making a living. Under the Shop Trading Act 2008, both days are designated ‘restricted trading days’. Unless a shop is specifically exempted, it’s an offence to open on these days, and law-breakers are liable to a $1,000 fine. Read the rest of this entry »